Service is top priority at HSA, and we are constantly looking at ways to improve our service to our clients and customers. Another busy summer season is upon us and we are answering phone calls, processing claims and helping to get our customers mechanical systems and appliances in homes across the country up and running in a timely manner.
We are excited to announce that over the last few months, we have more than doubled our nationwide vendor network. This provides us with more service contractors to call on. We have also expanded our call center staff by 25% to provide faster service to our contract holders. Each year, our call center answers about 20% more calls than the year before. In January of this year alone, that increase was nearly 45%. That means we’re on our way to our busiest summer yet!
For our real estate clients, we continue to strive to help you build your business every day, in new ways! You can now access our Online Warranty Network (OWN) from any mobile device. This allows you to enroll warranties on the go! In addition, our Media Center now includes dozens of articles, resources, webinar recordings and tips. Feel free to share these across your social media accounts and websites, to provide useful information to your clients. Let us know if you have ideas for a topic we haven’t yet covered, by sending a quick note to firstname.lastname@example.org.
We can’t wait to see what’s in store for the rest of 2014! Be sure to contact your local HSA Sales Representative to add a warranty to a listing today.